![]() To unlock your account before 60 minutes, when signing into IL ogin, expand the "Need Help?" and click on the " Unlock Account?" link to initiate the account unlock. If your account has been locked, it will automatically unlock after 60 minutes. Click the verification link in the email.Open your email received from State of Illinois.If you select this option in ILogin, click Send me an email.Answer the call and listen for the code.An Enter Code and Verify field appears when ILogin calls the phone number entered during Password Recovery setup. Click the Select button beside Phone, then Receive a voice call instead.In ILogin, enter the code and click Verify.Look for a text message with a code sent to the phone number provided during the Password Recovery step.Click the Select button beside Phone, then Receive a code via SMS.On the ILogin Sign-In page, enter your Email or Username and click Next.For troubleshooting and FAQs, visit the ILogin How-To Guides for detailed instructions.For help finding your Claimant ID, review your UI Finding letter.HELP VIDEO: Log into your Account & Respond to Multi-Factor Authentication ![]() To use this option, you will receive a phone call to the phone number you provided to authenticate your identity and log into your account. You must enter the single-use code that you receive via text. To use this option, an SMS text message will be sent to the phone number you provided when attempting to login. Once downloaded, set up, and logged in, you will have to go to the Google Authenticator app to retrieve the single-use code (time-sensitive and refreshes periodically) and enter via ILogin. ![]() ![]() To use this option, you must download the Google Authenticator app on your phone. When using this method, a “ push” notification will display on your phone asking if you are attempting to sign in. To use this option, you must download the OKTA app on your phone. There are four different MFA options to choose from: MFA will be required every time you log in. After the completion of these steps, your UI Online Account will be successfully linked to your ILogin account. Once ILogin registration and identity validation has been completed successfully, you can log into their UI Online Account.New claimants will have to complete additional identity proofing and validation steps. New Claimants: Click on “ I Do Not Have an IDES UI Online Account”. Existing claimants that are already registered and have a username/password and active claim will then be taken to the IDES account verification page. Existing Claimants: Click on “ I Have an IDES UI Online Account”.The message below will appear to validate your IDES UI Online Account. ![]() Once account registration is complete, you will be taken to your ILogin dashboard.You must choose at least one option to set up, but you can also select all MFA options. Next, you will be required to set up your Multi-Factor Authentication (MFA).Once you click on the Activate Account button, you will be directed to a screen to set up a password for your ILogin account, as well as security questions and options for resetting your password in the future.This link expires seven days after you receive the email. Open the confirmation email and click the link titled Activate Account.After creating your ILogin account, you will receive a confirmation email to the email address you provided in the account.Enter the required information and then click NEXT.You will be guided to create your ILogin Identity Account.NEW USERS: click here for the → NEW USER How-To Video ![]()
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